Frequently Asked Questions (FAQs)

1. What type of products do you offer?

We offer customized gifts, including personalized frames and other gift items made according to your requirements.

2. Can I customize my gift?

Yes. Our products can be customized according to your requirements, such as names, photos, messages, and other details depending on the product.

3. How do I place an order?

Select the product you want, provide your required customization details, and place your order. We may contact you to confirm the order and customization details.

4. Do you offer Cash on Delivery?

Yes, Cash on Delivery (COD) is available for eligible orders.

5. How long does delivery take?

Delivery time depends on the product, customization requirements, and delivery location. The estimated delivery time will be communicated when your order is confirmed.

6. Can I return my customized gift?

Returns are accepted within 3 days of receiving the order in eligible cases, such as receiving a damaged/broken or incorrect product.

7. Can I exchange my customized gift?

No. We do not offer exchanges for customized products.

8. What if my order arrives damaged?

Please contact us within 3 days of receiving your order and provide clear photos/videos of the damaged product and packaging. We will review the issue and assist you according to our Return & Refund Policy.

9. What if I receive the wrong product?

Contact us within 3 days of receiving the order. If the wrong product was sent by Hafiz Gift House, we will handle the issue according to our Return & Refund Policy.

10. How will I receive my refund?

Eligible refunds are processed through bank transfer.

11. Can I change my customization after placing an order?

Please contact us as soon as possible. Since customized products are prepared specifically for you, changes may not be possible once production has started.

12. How can I contact Hafiz Gift House?

You can contact us through the phone/WhatsApp number or email provided on our Contact Us page.