Refund policy

At Hafiz Gift House, we create customized gifts according to each customer's specific requirements and preferences. Since customized products are made specially for each customer, returns are only accepted in the cases mentioned below.

1. Return Eligibility

A return request can be made within 3 days of receiving the order only in the following important cases:

  • The product arrives broken or damaged.
  • The customer receives a wrong product.
  • The product received is significantly different from the customization/details confirmed by the customer.

For damaged or broken products, customers may be required to provide clear photos or videos of the product and packaging so that we can verify the issue.

2. Customized Products

Because our products are custom-made according to the customer's requirements, we do not accept returns simply because the customer has changed their mind or no longer wants the product.

Customers are requested to carefully check and confirm their customization details before placing the order.

3. Exchange Policy

We do not offer exchanges for customized products.

If the product arrives damaged, broken, or the wrong product is sent, we will handle the issue through a return and refund according to this policy.

4. Return Shipping Costs

If the product is:

  • Damaged/broken during delivery, or
  • Incorrectly sent by Hafiz Gift House,

Hafiz Gift House will bear the return shipping cost.

5. Refund

Once the returned product and issue have been verified, an eligible refund will be processed.

Refunds will be provided through bank transfer.

For Cash on Delivery (COD) orders, the refund will also be processed through bank transfer, so the customer may need to provide the required bank account details.

6. How to Request a Return

To request a return, please contact Hafiz Gift House within 3 days of receiving your order and provide:

  • Order number
  • Reason for the return
  • Clear photos/videos of the product if it is damaged or incorrect

Our team will review the request and guide you through the return process.

7. Non-Eligible Returns

Returns will generally not be accepted when:

  • The customer simply changes their mind.
  • The customer no longer wants the customized gift.
  • Incorrect customization details were provided by the customer.
  • The return request is made after 3 days of receiving the order.
  • The product has been damaged by the customer after delivery.

Hafiz Gift House reserves the right to review each return request and determine eligibility based on the circumstances of the case.