Shipping policy

At Hafiz Gift House, we carefully prepare and package customized gifts before shipping them to our customers.

1. Order Processing

Because our products are customized according to each customer's requirements, orders may require additional time for preparation.

We will process your order after the customization details have been confirmed.

2. Delivery Time

Estimated delivery time may vary depending on the customer's location, product customization, and courier service.

The estimated delivery time for your order will be communicated to you when your order is confirmed.

3. Delivery Areas

We currently deliver to locations where our courier services are available.

Delivery availability may vary depending on the location.

4. Shipping Charges

Shipping charges, if applicable, will be communicated or displayed during the ordering process.

Any applicable shipping charges are the responsibility of the customer unless otherwise stated.

5. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders.

Customers should provide a valid phone number and complete delivery address when placing an order.

6. Delayed Deliveries

Delivery times may occasionally be affected by circumstances outside our control, including:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete delivery information
  • Other unforeseen circumstances

We will try our best to assist customers in case of delivery delays.

7. Damaged Products

If your product arrives broken or damaged, please contact Hafiz Gift House within 3 days of receiving the order and provide clear photos/videos of the product and packaging.

If the damage occurred during delivery, we will handle the return and refund according to our Return & Refund Policy, including the applicable return shipping cost.

8. Incorrect Product

If you receive a product that was incorrectly sent by Hafiz Gift House, please contact us within 3 days of receiving the order.

We will review the issue and arrange the appropriate return and refund according to our Return & Refund Policy.

9. Incorrect Customer Information

Hafiz Gift House is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, such as an incorrect:

  • Name
  • Phone number
  • Address
  • City
  • Other delivery details

Customers should carefully check their information before confirming an order.

10. Contact Us

For questions regarding shipping or delivery, please contact:

Hafiz Gift House
Email: hafizmoments@gmail.com
Phone/WhatsApp: +92 327 9913290
Address: Near Meezan Bank, Y Block, People's Colony Gujranwala